Support

Questions, a story that won't play, or something that kept you awake? Email us and we'll help.

support@realtimecomms.co.uk · we aim to reply within one business day.

Do stories work offline?

Yes. Each story downloads the first time you play it, then plays from your phone with no connection needed.

Will audio keep playing with the screen off?

Yes. Lock your phone and the story, and any ambient sound, keeps playing. The sleep timer fades everything out gently.

What's free?

Glow, ambient sound, the sleep timer and a selection of stories are free forever. Snooze Pro unlocks the full library of adult sleep stories and Little Ones bedtime tales.

How do I cancel or restore a subscription?

Cancel in your iPhone's Settings: tap your name, then Subscriptions. To restore a purchase on a new phone, open Settings in Snooze and tap Restore Purchases.